Return & Refund

Thank you for shopping at our website, the step-by-step guide for returning a product will elucidate the nuances and enrich the customer’s experience.

Conditions for Return:

▪ If the delivered product is damaged/defective or a mismatch, then the customer can request a Return Authorization (RA) number within 60 days of the original delivery date

▪ Product Return will be permitted only through a Return Authorization (RA) number

▪ Post issuance, RA number will expire within 7 days. Hence, we encourage our customers to return the product at the earliest

▪ Goods returned without a valid RA number will not be processed for refunds and may face an additional levy

If you meet the conditions above, you can record a video or images to prove the problem. And sent it to service@costco.com

If due to our reasons, the goods received are damaged or not correct, so customers are not required to bear the shipping fee.

If you want to return or refund due to personal reasons, such as purchased wrong item, no longer want the items, customers need to pay the return shipping fee within 60 days after delivery.

Any returns or refunds don't have restocking fee.

Criteria for Issuing a Refund:

Prior to shipping your product, verify the guidelines in order to avoid any delay/denial in processing your return:

▪ Products must be in the original manufacturer's packaging and shipped securely

▪ Products must be free from any damage including (but not limited to) dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals etc.

▪ Products labeled with a security seal must be intact/non-tampered

PS: Processing a Return may take up to 5 business days from the time of receipt

Cancelled Orders

An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.

Built-to-Order Items

There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 60 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Time Frame For Returns & Refunds

Returns are processed during normal business hours (Weekdays, 9 am-6 pm).

You will receive a confirmation email from us after receiving your product within 24 hours.

After receiving the product from you our Quality Assurance team will inspect the item(s) to make sure they are unopened and in their original condition.

Upon passing our inspection, a refund will issue to you and you will notified that by email. Please be informed that it will take 3-5 business days to being processed the whole procedure after receiving the returned product.

If your item(s) fail the inspection, we will inform you about our decision that either we will send the item(s) back to you at your own expense or destroy them.

If you are approved, then your refund will be processed, and will automatically be applied to your original method of payment. It usually takes 3--5 business days to refund to your account depends on the bank.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@costco.com

Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.

Call Costco Mobile at 1-876-702-2351 (6 a.m. to midnight CT) for instructions on how to return the device by mail.